Strange AV my friend keeps getting

[squirrelof09]

My friend can't play the game. he keeps getting this AV in either fullscreen or windowed mode. In windowed mode, after the intro is escaped, AV. In fullscreen he crashes before any of the intro screens are shown.

I've suspected something could be fishy with his GFX card, but he can play other games seemly without problems.


Shown below is the AV in windowed mode after the intro is played.

Code: Select all

---- Battlezone II Log File ----
//=====================================================
App version: bzone 1.3.6.2 Public Beta Jul 29 2011 21:43:22
Windows version: Windows Version: 6.0.6002 'Service Pack 2' PlatformID=2

Last few battlezone.log lines (may or may not be relevant):
DIAG|              dsutil:228  |17:46:38|6080   | Audio buffers will be placed 

in: Software
DIAG|              dsutil:241  |17:46:38|6080   |-- Prefsfile set audio mem purge 

at 33554432 bytes
DIAG|              dsutil:244  |17:46:38|6080   |Done with audio caps log
DIAG|            AudioSys:325  |17:46:38|6083   |Audio: DirectSound8 setup 

complete
DIAG|            mcimovie:289  |17:46:44|11716  |Movie opened C:\Program Files

\Battlezone II\\movies\intro.bik
DIAG|              icroot:193  |17:46:48|16089  |Root window now 640x480
DIAG|            runcodes:159  |17:46:48|16089  |[Main] Entering run code [SHELL]
DIAG|              icroot:193  |17:46:48|16090  |Root window now 640x480
(done)

Exception code: C0000005 (ACCESS VIOLATION) READING from 00000654h
Message :  Exception
Error occurred at 5/6/2012 17:46:50.
C:\Program Files\Battlezone II\bzone.exe, run by Ryan.
C:\Program Files\Battlezone II\bzone.exe, run by Ryan.
CPU: 2 processor(s), Intel(R) Core(TM)2 Duo CPU     T5270  @ 1.40GHz
     x86 Family 6 Model 15 Stepping 13
Process Memory :   1694 MB free out of   2048 MB total
Physical memory:    751 MB free out of   2038 MB total
Page(swap) file:   1759 MB free out of   4312 MB total
This exe is using 72 MB (14 MB dlmalloc), peak use 73 MB

Fault address:  009F0322 01:0004F322 C:\Program Files\Battlezone II\bzone.exe

Registers:
EAX:00000000
EBX:00000000
ECX:00000001
EDX:0063BD34
ESI:00000000
EDI:00000001
CS:EIP:001B:009F0322
SS:ESP:0023:0054E640  EBP:0054E788
DS:0023  ES:0023  FS:003B  GS:0000
Flags:00210246

Call stack:
Address  Offset1  Offset2  Module              SourceFile
009F0322 +00050322 00000057 bzone            (bzone): : 

Options::FillGraphicsResolution

009F01A5 +000501A5 000000A2 bzone            (bzone): : 

Options::FillGraphicsAdapter

009F1120 +00051120 0000011D bzone            (bzone): : 

Options::FillAudioVideoLists

009FB4D9 +0005B4D9 000000EC bzone            (bzone): : ShellHandler::Enter

00B9C7BD +001FC7BD 000000FD bzone            (bzone): : RunCodes::Process

00BA3D74 +00203D74 00000064 bzone            (bzone): : Main::MessagePump

009EAE6D +0004AE6D 000004F1 bzone            (bzone): : HandledMain

009EAB1F +0004AB1F 000001A3 bzone            (bzone): : HandledMain

009E7AB7 +00047AB7 0000005E bzone            (bzone): : WinMain

00B4B30F +001AB30F 00000191 bzone            (bzone): : strcat

761BD309 +0004D309 00000012 kernel32         (kernel32): : BaseThreadInitThunk

77431603 +00041603 00000063 ntdll            (ntdll): : 

RtlInitializeExceptionChain

774315D6 +000415D6 00000036 ntdll            (ntdll): : 

RtlInitializeExceptionChain

[Red Devil]

i wonder if his bink is up-to-date.

[squirrelof09]

We've also tried /nointro. So it doesn't seem bink related.

[MrTwosheds]

Hmm, am I not seeing odd missing entries...

[Col Klink]

We've also tried /nointro. So it doesn't seem bink related.

If the game was running okay before without issues than maybe something has become corrupt with the existing install. Can he try a going back to an earlier restore point? Ask him if it just starting doing it or if it's a new installation then perhaps a reinstall is warranted?

[GSH]

Email (to me) or post the entire battlezone.log file, please. There might be some more info in there I can figure out. Odds are, your current graphics adapter (monitor index) is out of range, as if you'd run on a machine w/ multimonitor and then disconnected the monitor (e.g. laptop w/ external display), or the preferences file is corrupted.

To reset the adapter index or a busted preferences file, try running with /safemode on the commandline. 1.3.6.* creates a start menu shortcut to run bzone.exe/bz2edit.exe with that commandline. Just run once to the main menu (if possible), then exit. That'll reset all the graphics options to safe and sane defaults, leaving the rest of the prefs file untouched.

-- GSH

[squirrelof09]

Thank you GSH. The /safemode commandline fixed his issue. We realized that he did once have a secondary monitor plugged into the computer the last time he had run bz2 on his computer.

Is it still necessary for me to send the log file? I have it and can send if you think you may still need it.

[GSH]

Don't need the logfile if /safemode fixed it.

-- GSH

[Red Devil]

will he need to reset his prefs in his prefs file?